How to disarm 10 difficult client observations/requests
‘How to disarm 10 difficult client observations/requests’ lists ten commonly heard statements or questions from a client and the best way to respond in a manner which indicates that you care for their concerns but enforces your role as the expert in the situation.
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The entry ‘How to disarm 10 difficult client observations/requests’ was posted in the ‘short’ category on the 4th November, 2007.
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